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Machine Learning
Under the Hood
For when you want to know how the magic works, not just that it does. The models, the math, and the surprisingly human judgment calls behind them.
The Glass Horse: What Nolan Gets Right About AI That Your Company Keeps Missing
I saw The Odyssey yesterday. It's a great movie — the kind that reminds you why people still leave the house to sit in the dark with strangers. Nolan shot the whole thing on IMAX film, and it shows. Go see it. But this isn't a film review. It's about something Nolan said afterward that I haven't been able to shake. Asked whether AI might be a Trojan horse — a gift you welcome in, only to watch it turn into something darker — he laughed and said, "AI is a Trojan horse that eve
AI & Workflow Systems
When Is a Mandate Actually a Mandate?
What two elections, two years apart, reveal about the difference between winning and being authorized In The Mandate Trap, I argued that product leaders were absorbing a political story as market evidence. After 2024, the dominant narrative said the country had spoken with one voice, confidence was back, and leaders had broad permission to act. I said the numbers didn't support that story, and that product teams building for the customer the story implied would drift away fro
HR Knowledge Graph: How to Build a Smarter, AI-Powered HR Bot
Most HR teams already have plenty of data. Workday holds employee records. ADP runs payroll. A benefits platform tracks enrollment. A case management tool logs every question. The problem is that these systems rarely talk to each other. So the most important questions, like why a candidate hesitates on an offer or why new hires flood the support line every January, go unanswered. An HR knowledge graph solves that problem. It connects people, journey stages, systems, and outco
The Mandate Trap
How product leaders mistake political narrative and AI optimism for market signal Product organizations rarely fail all at once. They drift. Drift often starts with a story that is loud, confident, and repeated often enough to feel like fact. Someone in leadership says the market has turned. Someone else agrees. A roadmap review starts treating that idea as settled. Within a quarter, teams are building for a customer who exists mostly in the narrative. Narrative and signal ar
Product Craft & Patterns
When Is a Mandate Actually a Mandate?
What two elections, two years apart, reveal about the difference between winning and being authorized In The Mandate Trap, I argued that product leaders were absorbing a political story as market evidence. After 2024, the dominant narrative said the country had spoken with one voice, confidence was back, and leaders had broad permission to act. I said the numbers didn't support that story, and that product teams building for the customer the story implied would drift away fro
1 day ago9 min read
HR Knowledge Graph: How to Build a Smarter, AI-Powered HR Bot
Most HR teams already have plenty of data. Workday holds employee records. ADP runs payroll. A benefits platform tracks enrollment. A case management tool logs every question. The problem is that these systems rarely talk to each other. So the most important questions, like why a candidate hesitates on an offer or why new hires flood the support line every January, go unanswered. An HR knowledge graph solves that problem. It connects people, journey stages, systems, and outco
1 day ago8 min read
Organizational Systems
When Is a Mandate Actually a Mandate?
What two elections, two years apart, reveal about the difference between winning and being authorized In The Mandate Trap, I argued that product leaders were absorbing a political story as market evidence. After 2024, the dominant narrative said the country had spoken with one voice, confidence was back, and leaders had broad permission to act. I said the numbers didn't support that story, and that product teams building for the customer the story implied would drift away fro
HR Knowledge Graph: How to Build a Smarter, AI-Powered HR Bot
Most HR teams already have plenty of data. Workday holds employee records. ADP runs payroll. A benefits platform tracks enrollment. A case management tool logs every question. The problem is that these systems rarely talk to each other. So the most important questions, like why a candidate hesitates on an offer or why new hires flood the support line every January, go unanswered. An HR knowledge graph solves that problem. It connects people, journey stages, systems, and outco
The Mandate Trap
How product leaders mistake political narrative and AI optimism for market signal Product organizations rarely fail all at once. They drift. Drift often starts with a story that is loud, confident, and repeated often enough to feel like fact. Someone in leadership says the market has turned. Someone else agrees. A roadmap review starts treating that idea as settled. Within a quarter, teams are building for a customer who exists mostly in the narrative. Narrative and signal ar
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