Frameworks & Tools
These are the things I actually use — not theory dressed up in a tidy diagram and left on a shelf to look smart. Each framework here, like the Health-Driven Operating Model, started as a way to fix something that was quietly going sideways in real product and UX work. Think of them as tools with worn handles: a little battle-tested, meant to be picked up, put to work, and adapted to your own mess. Take what's useful, ignore what isn't, and let me know what breaks.
Resources
When the Metrics Forget the Mission
Mar 31, 2026
HDOM is the alignment check for product drift: it forces you to trace every metric back to a real design objective, so you can catch the moment your dashboards start celebrating numbers that no longer serve the user or the business your roadmap claims to care about.
Knowledge Before Answers
Most bots are confidently wrong. They guess, they hallucinate, and they hand users answers with no real understanding underneath — because they skip the knowledge layer entirely. Knowledge Before Answers argues that the fix isn't a bigger model or a cleverer prompt; it's a foundation of structured, connected knowledge that lets conversational AI reason instead of improvise
August 2026